Making complex knowledge clear, usable, and engaging.

The challenge

New brokers had a lot to absorb at once: the product offer, the business tools, and where to find the right information. The goal was to make that first stretch easier to navigate.

My role

I led the design and coordination of the program. Roughly 80% of my time went to project management and coordination, 20% to content design and production.

• Gathered and framed needs with business teams and sales leadership
• Designed the learning path
• Coordinated contributors, trainers, and subject-matter experts
• Set up, published, and monitored the program on the LMS
• Supported the rollout and ongoing improvements

Design decisions

• Organized the program around the three things new brokers need first: the offer, the tools, and access to information.
• Presented the product range as an interactive catalog that brokers can explore on their own.
• Produced a short video to announce the program’s launch.

The solution

A structured digital learning path combining modules and digital resources, an interactive product catalog, and a launch video.

Outcomes & learnings

2.5× more new hires trained and activated.

This figure reflects the onboarding effort as a whole, shared with the business teams. It is not attributed to the learning materials alone.

The challenge

A technical training topic needed to feel more concrete and engaging than a written document, using the voice of a real speaker.

My role

As Digital Learning Manager in the training team of a construction group, I filmed the speaker, scripted the interactions, and built the module in Articulate Storyline.

Design decisions

• Why an interaction: the quiz asks learners to commit to an answer before they get the explanation, instead of only watching.
• What comes when: the explanation arrives right after the learner's choice, while the question is still fresh.
• How feedback helps: right and wrong answers branch to different videos, so the learner hears a response that matches what they actually chose.

The solution

An interactive Storyline module built on video capture, with quizzes and conditional video feedback.

Outcomes & learnings

No outcome data was documented for this project.

The challenge

Security work involves decisions in situations that are often unpredictable. Some of these skills, like calming a tense customer, are hard to practice with slides or a standard quiz. This prototype explores how those moments can be staged so the player learns by choosing and seeing the consequences.

My role

I built it on my own, as a personal lab for interactive learning:

• Scenario design and dialogue writing
• Player choices, branching, feedback, and consequences
• Interface design
• Art direction and pixel art
• Development in JavaScript / Canvas

Featured scene: de-escalating an angry customer

1. A customer arrives at the security desk: "This is unacceptable! I want to see the manager!"
2. The player chooses a reply:
   • "I understand. Let's look into it together."Je comprends. On va regarder ça ensemble.
   • "Calm down, sir."Calmez-vous, monsieur.
   • "Please leave."Sortez, s'il vous plaît.
3. The tension gauge reacts to that choice, so the consequence is visible right away.

Design decisions

• The three replies differ in attitude, not in information. The decision is about how to respond, which is the skill being practiced.
• A tension gauge turns an invisible social signal into something the player can read at a glance.
• Short dialogue lines and a familiar game interface keep attention on the situation, not on the controls.

The solution

A playable browser prototype with several scenes: the angry customer, a patrol with a radio report, an unattended bag, and a concert where the player spots people in distress as the heat and the timer rise.

Outcomes & learnings

A personal prototype, not deployed with a client. No user testing has been documented yet. Planned next steps include menus, levels, and SCORM packaging for LMS delivery.